Method
Five steps. Then back to people, one turn higher.
The work follows five steps. It starts with people and comes back to them.
- Human — Who does it serve, deeply? What is the core human benefit?
- Vision — Where are we going, in one sentence everyone can repeat?
- Indicators — How will we know it works?
- Data — What do we collect, and who looks at it?
- Decisions — Who decides, by when, and on what basis? Challenge the machine.
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01 Human
Who does it serve, deeply? What is the core human benefit?
We start with the people it serves, inside and outside the company. We name the core human benefit in plain words. No tool and no metric until that benefit is clear.
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02 Vision
Where are we going, in one sentence everyone can repeat?
We write where we’re going in one sentence. Everyone in the room can repeat it without notes. If they can’t, we rewrite it.
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03 Indicators
How will we know it works?
We choose how we’ll know it works. Each indicator ties back to the vision and has an owner.
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04 Data
What do we collect, and who looks at it?
We decide what we collect, and who looks at it. Clean working data beats a pile of reports nobody reads.
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05 Decisions
Who decides, by when, and on what basis? Challenge the machine.
We name who decides, by when, and on what basis. The machine can propose. We challenge it, and a human decides.
Feed forward: each turn starts higher
After Decisions, we go back to Human.
Not to start over: to start one notch higher.
Each turn uses what the last one taught us.
It’s a rising spiral, not a closed circle.
In practice: the 10-minute ritual after each sail
- What worked say it precisely, so we do it again.
- What cost us time facts, never people.
- One thing we change next time just one, applied on the next sail.
Online, fully present
- Camera and mic on, for everyone.
- Framing and light the same for every participant.
- Screens one only, no side windows.
- Chat off, no side conversations.
- Presence measured live. Engagement is visible, not assumed.
Two principles
- Leadership: delegation and method.
- Performance: goals and measures.
The human at the helm
30 minutes. Tell me where you're stuck.
I'll tell you if I can help. No slides.